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To add a testimonial of your own, submit it on the Customer Survey page.
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"Well living in Florida one may wonder why we would be making comments. A friend of ours, a mega Yacht Captain, was looking to buy an 08 Road king Classic and had asked me to check costs for him in Florida, so going to the "largest dealer in the country" and to our friend who is the internet sales manager I just had to say that the deal Andre at San Diego Harley had come up with was the best. My mate bought his bike and on our first visit to the shop with him to collect it i looked at a second hand v rod ( 180 miles). Just couldn't ignore the deal and they looked after us with some small custom stuff in very short time. The deal was so good we are now looking to buy the wifes bike from them and making the trip to SD just to get it. Andre is awesome, the insurance deal they found us is awesome and finance had no reason other than being honest to out us forward for the insurance deal. It probably cost him commission and saved us a fortune.
Can not wait to get back there to do business.
Phil N Kim"
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| By: Phil and Kim Ft Lauderdale,FL |
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"Ted was great to work with,and Dawn rocks in finance.Mike knows the numbers,the 08 Crossbones arrived like they said it would,and eveything went real smooth,even getting a better rate than my credit union,the bell definitly rang true for me!!Thanks,guys and gals!!Will be back!"
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| By: Gary san diego,CA |
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"just want to thank you guys for making it happen. i'm still in shock. you guys are the bomb!
thanks.
dan"
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| By: dan elcajon ,CA |
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"I found that wearing proper gear and having the proper accessories while riding my Harley is a key component to having an enjoyable and most importantly a safe riding experience. I'm extremely pleased with the level of service I receive from the San Diego store staff and in particular the help Vanessa has given since the day I purchased my bike. On several occasions Vanessa has gone above and beyond the call with her level of customer service. I've special ordered several items and she makes the wait easy by keeping me informed of the order status and calling directly once the item arrives. I always walk away feeling that San Diego Harley cares about me as a customer. Thanks for the great service!!
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| By: Wayne San Diego,CA |
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"Too bad I can only give 5 stars because you guys deserve 100 of them. Andre and Dawn were amazing, they got me a great deal and I still can't believe I'm riding my first Harley. I want to thank you for the late hour effort and the amazing service you provided.
You guys have made a customer for life."
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| By: Andre San Diego,CA |
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"I just want to thank Jerahmee and his crew in Service for the way they handled the wheel replacement on my 2004 Dyna. I don't know what the final determination was on the coverage, but I definitely appreciate SDHD stepping up and taking care of the customer. Obviously, what they say and promise on "new bike night" means alot and now SDHD has shown me to be true to their word.
I am very skeptical about service departments, having been in the business for over 20 years from mechanic to service manager. (Thank God I'm out of it now!) So much so that I have brought my '87 Classic in for some service, confident that it will get the same professional treatment.
Again, thanks for your service."
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| By: Fred San Diego,CA |
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"You guys are the best.You made a customer for life of this first time harley owner."
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| By: MARK LAMESA,CA |
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"My daughter gave me a T shirt from your store for Christmas / size M. Living in Minneasota and requiring a Large I contacted Victoria Stueber for an exchange.
Victoria contacted me and said "Of course no problem"
To make a long story short some problems were encountered, but to Victoria's credit she stayed focused on customer satisfaction and corrected each and everyone and all for just a Tshirt. Hopefully I can visit the shop someday and thank her in person. She REALLY is a credit to Harley SD
Thank you Victoria.
Joe. "
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| By: Joe Bloomington,MN |
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"Well, Put 10k on my '07 RK Custom and Traded in for '08 Road Glide and Mike Moran worked out a righteous deal for me.
I now have 6k on the RG and love this bike.
My reason today for writing is a couple fold.
First and foremost, I would and have recommended SDHD to friends and have helped a couple of them get hooked up with new and used bikes and parts. Overall, every department is staffed with knowledgeable, friendly and helpful employees.
I had some problems with my RK that seemed to not be getting addressed. Was stuck in some black hole between what some felt was a difficult situation to resolve. After some frustrations on my part I was relieved to have had Jerahmee Purcell/Service Manager take charge. He handled the situation and everything got resolved. Thank you Jerahmee. Not only did the issue get handled but I had the pleasure to get to know this fine man and am glad to know him. I recommend he and his shop for any and all HD service needs you may have and if you have any issues or special circumstances, talk to him and you may be pleasantly surprised to find a reasonable, knowledgeable and caring individual who wants to do the right things and keep you coming back to SDHD Service in Kearny Mesa. Kieran also is a great resource for information, idea sharing and service writing.
Jerahmee took what could have been a difficult situation and handled it professionally, friendly, and without ill will. Again, a good man.
While I am writing, I have to give a big shout out to Scott in Parts, another great guy and very helpful Every Time I am in the shop. SDHD seems to have the best parts department of any HD shop I have visited in CA and Outside CA. They almost always have everything you need and if they don't, they'll get it quickly. Scott is patient and very knowledgeable. Also see Al, great, and Rob/Parts Mgr, they will make you feel like family.
Last but not least, Bought both my bikes from Mike Moran and Thor, very stand up guys and would do business with them again.
Thanks All,
Steve/Carlsbad
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| By: Steve Carlsbad,XX |
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"I just had the pleasure of purchasing my
first Harley Davidson from Ted in Kearny Mesa. I just wanted to say
that today your team took the extra time and effort to make sure that
I got the bike that I wanted (a 2008 Night Train). And although it
wasn't the color I wanted they arranged for the bike to be painted the
Denim Black. They also took the time to sit down with me and order a
new exhaust and a few other accessories I needed for the bike. I have
never felt so comfortable dealing with any type of sales person, but
when i walked out of the finance office and Ted rang the bell on the
wall, it all hit me. I realized that I am part of this family and
your team was there welcoming me. They did a great job and I had an
awesome time. Thank you so much and i can't wait to ride my new bike."
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| By: Shaun San diego,CA |
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"Recently had new pipes installed on my 05 Deuce. Parts and Service were excellent. Very satisfied. I have patronized every dealership in the San Diego area and you guys are by far top of the heap.
Sincerely, Neal Addis"
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| By: Neal Chula Vista,CO |
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"San Diego Harley sold me my 1st bike in 03. I purchased my second bike at the end of 07 and I had the same good sales experience. They didn't try to mark the bike up and the staff worked with me on the financing getting me a better rate than my credit union.
I am really pleased with the staff that run the clothing side of sales. Vanessa is always eager to help me find what I am looking for and she will go out of her way to help you too. In fact all of the staff are always great people to deal with."
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| By: George LLakeside,CA |
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"After 50 years, I finally got my first Harley. A 2008 Softail Deluxe, Pearl white & pewter. After an extensive search for the right bike and price, and varous Harley dealers later. (My friend Ted can vouch for that) I made the trip to San Diego Harley Davidson from Temecula. My hat goes off to the whole S.D. Harley family. From the moment you walk into the store they make you feel like part of the Harley family. From the hand shakes all the smiles to the ringing of the bell is awsome. Ted, Mike and Thor you guys rock. No better place to do business. Vanessa the clothes and gear, and the freebies are the best. Thanks for all the help. See you at the bar-B-Q's
Gary "
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| By: gary Temecula,CA |
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"Own 2006 FLHRI purchased from SD Harley. Noticed oil pressure indicator light began flickering when shifting gears and then failed completely. Jeremy Purcell was able to trace down shorted wire and repair in a very timely manner. Works great now!!!
Much Thanks,
Greg Batman"
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| By: Greg San Diego,CA |
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"All of my life I have rode old bikes and when it was time to buy a new one every body that I talked to said go to San Diego harley.After checking out all of L.A. and the Inland area's I made the short drive to S.D. and man it was worth it. Derik my sales dude was so cool headed and professional I had to buy a bike from him,Thanks bros for making me such a great deal on my first turn key bike,VINCENT L.A.F.D."
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| By: VINCENT ONTARIO,CA |
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"I recently stopped in on one of my business trip to san diego. A friend's daughter used to work in your clothes department and referred me to her friend there. Vicki was very friendly and had a great attitude when it came to helping me find something for everyone I needed to buy for. She was very cheerful and had a bubbly personality. Your having employees like her show other businesses what a good staff should be. She was wonderful and will be most of the reason I return to your store. Thank you for the great customer service Vicki!!!"
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| By: Anonymous Sacremento,CA |
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"I always love browsing and shopping here. The staff is always smiling and helpful. And love the comercials!"
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| By: Jim San Diego,CA |
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"I just returned to my hotel room after visiting your incredible party on sunday. I am from Washington on vacation and found out about your Chili party on Sunday from a young man named Jerahmee. I was broken down on the highway on weds night and he pulled over to see if I needed any help. I told Jerahmee the bike died on me on the road and now would not start. He told me he worked for San Diego Harley and would either see about getting me and my bike somewhere safe or maybe get me on the road. After about twenty minutes in the dark, he found a broken ground strap. After finding the problem, he pulled a piece of thick wire from his trunk and replaced the broken ground strap, and the bike started! I asked him what I owed him and he just smiled and told me the wire was the ground wire from his cars amp and he had more to replace it, so no charge. He just gave me his card and told me to get to the downtown shop, because it was closer to my hotel, first thing in the morning for a replacment part and to have a great trip. I took his card and later saw he is your service manager. I am only here on a visit, but I will definatley make San Diego Harley a stop every time I am down here. I also told my friends here too about him. Two of them had dealt with him and your store before and had nothing but good things to say. It is refreshing to know someone like Jerahmee is still there to help out the guy on the side of the road. Thank you!!"
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| By: Steven Spanaway,WA |
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"My friend used to work there in the motor clothes a few months ago and referred me to come to you guys for help. I recently came in to find some t-shirts for distant family members and i had a difficult time deciding which ones to get. Vicki was able to assist me in finding everything I needed. She was so helpful and sweet. A definite asset to your company. Thank you so much and I WILL be back again!!!!
Sincerely
Chris"
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| By: Anonymous ,XX |
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"The people are friendly and easy to talk to. They know their business. They are willing to help. After I bought my Ultra I needed someway to get it up to Vista. More than one offered to deliver it to my door.
You can't beat that!!!"
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| By: Steve Vista,CA |
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"I would like to thank San Diego Harley for the superb customer service in Sales and Financing. I had my eyes on the perfect bike for me and they helped me to purchase my bike. I especially want to thank Thor and Andre in Sales, Mike W. and Dawn in Financing for helping me ride out of San Diego Harley with my new 2008 105th Anniversary Edition Fat Boy. Thanks again guys, keep up the outstanding sales and customer service. Live Hard and Ride for Life."
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| By: Michael San Diego,CA |
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"I wanted to thank you for the gifts you gave to our kids today. I was stunned at the generosity. This is something the kids and I will remember for a long time to come. Growing up, we were told "Bikers" were to be feared, they were scarey, mean and trouble makers. HA! Funny huh? You all rock! You all have the biggest hearts! Money is tight in most military families, the jackets saved us a bunch of money this winter."
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| By: Jennifer San Diego,CA |
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"It has been my experience in the past the most people are quick to complain than they are to compliment. I have a 2006 Ultra Classic with 63K plus miles on it. My HD never stops moving down the highway. I live in Hemet and work in Coronado Island. I moved to CA in July 06 and have worked with numerous HD service shops as far as Palm Springs to you. I have been fortunate enough not have any serious mechanical issues, but the few I have had San Diego HD service shop has been by far the best dealership I have been to. I appreciate the fact that you guys actually perform warranty work the first time and furthermore point out additional warranty work that may be done. I stopped by yesterday to have the CB antenna replaced and Jerahmee had me in and out in less than 10 minutes. I realize than the antenna is secured by one fastener, but to have anything done at any dealership in less than ten minutes is unheard of. I would and will go out of my way to continue to do any service that my Ultra may require with San Diego HD. Thank you for the great service."
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| By: Bryan Hemet,CA |
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"I just bought my first bike, a 2008 HD Night Rod Special. That bike is in high demand and San Diego Harley did an excellent job in finding the exact one I wanted AND meeting me on the final out-the-door price. The whole staff made the selection and buying process effortless. I would recommend this particular store to anyone looking to invest in Harley Davidson."
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| By: Anonymous San Diego,CA |
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"I bought my bike through Ted. He kept his word about everyhthing he said on the phone, including accessories. I would definitely buy another bike from him again. My wife liked the deal so much she is looking forward to buying herself a Sportster."
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| By: Joe palm springs,CA |
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"I just wanted to thank Mike for being such a great salesman. He's always smiling and so friendly!
OSH"
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| By: OSH San Diego,CT |
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"Fate works in funny ways. Recently my boyfriend and I were on the 15 freeway headed to the 2007 Miramar Air Show and we got a rear flat on his new Fat-Boy. We missed the air show getting towed to your shop however, your service dept jumped all over helping my guy out with his bike and the sales guys gave me time to shop around your store without being pushy. Then I saw it, the perfect bike for me. Even though it was close to closing time on a Sunday, Ray Ray in sales was super to deal and didn’t make me feel rushed. I especially appreciated both him & Thor for letting me leave a deposit and come back when I had more time to think everything through. Then when I was to return to decide a week later, the SD fires put a halt to that. My boyfriend, Andrew and I almost died in the fires Sunday night at my work site in Ramona. We got trapped in our cars on the 78 and found out we had no exit route and were surrounded by down power lines and a ring of fire. We spent 14 hours with the Intermountain Fire Dept (you guys rock) watching houses and cars melt to the ground and wondering if we would actually make it home. It gave me time to think about life and that Harley Moto, It’s not the destination, it’s the journey. I was surprised a few days later when I got a call from Ray from his personal cell phone while the store was closed to check on our safety knowing where I worked. That’s creating a relationship, not just a sale. I recently came back to seal the deal and was surprised that even the finance part of the sale was painless, Dawn was really wonderful. I am now the proud owner of my first Harley, a custom 03' V-Rod! I thought the excitement would end after they rang the bell but here came a skipping, smiling face belonging to Vanessa from Clothing & Accessories. Just her shared excitement of my new bike purchase and her genuine attitude, as one girl to another, really made my day. I bought a bundle of items from both her and Vicki and can't wait to come back and shop some more! Thanks girls and thank you to everyone at SD Harley who helped make me feel like part of the Harley Family. Bucking the system and making new friends never felt so good. "
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| By: Janine San Diego,CA |
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"I'd like to compliment your apparel sales staff for being
extra helpful in finding,for me, an out of stock jacket.They
had special order it and called me the moment it came in.
Job well done! Thanks to Vanessa and Vicki.
Randy
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| By: Randy San Diego,CA |
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"I just want to say that my experience to SDHD was one of the best dealership experiences I've had yet. A special thanks to Katie who is always smiling...she is so patient and an amazing help. (I still don't know how I got so lost) And Christine...you are one of the best sales girls I've ever had the pleasure to spend a ton of money with. Overall...I had a great time and I will now always make the drive from Temecula to SDHD for all of my Harley needs! Thanks Girls!"
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| By: Shawn Temecula,CA |
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"San Diego Harley-Davidson is by far the best dealership out there period. I contacted many dealerships before making a purchase and I not only got an awesome deal, I was treated extremely well. Mike really went over and above in getting me a deal to meet my financial limitations. He worked hard to find a way to get me what I wanted at the price I wanted. I don't know how he did it, but he made it happen when I was ready to hold off for awhile. I went 100 miles to do business with San Diego Harley-Davidson when there were more than 8 dealers within 35 miles of my home. I would do it again in a heartbeat. thanks Mike and Thor and all of the staff. Also the 2008 Street Glide is heaven on two wheels."
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| By: Anonymous Rancho Cucamonga,CA |
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"Recently during a Saturday rain storm, I pulled into your shop with both my boots full of water. The ladies of your motorclothes department were great, lending me a hair dryer so I could get my boots dried out while I waited for service on my bike. With both boots dried out and a new pair of official HD socks, I was on my way.
I want to say thanks for helping me out and being so nice.
Gary"
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| By: Gary Poway,CA |
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"I have been to many dealerships in the world, but your Kearny Mesa location I will always remember. I will not forget walking in and being greeted by 2 huge smiles, Katie and Cassy i believe, And all the lovely motorclothes ladies helped me like I was the only one there. Then i went to parts, and thanks Rob for getting me what i needed so kindly. Good job team and I'll see you soon."
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| By: tyler austin,TX |
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""Re-locating from the East coast and returning home to San Diego - I've been to numerous dealerships BUT HAVE YET to find a staff - VANESSA IN PARTICULAR - So helpful, resourceful and a personification of the Harley-Davidson Mantra!""
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| By: John San Diego,CA |
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"My experience at San Diego Harley-Davidson has been absoutely phenomenal. Wasn't quite sure what I wanted, but owning a Harley has been a life long dream. It started with a phone call and the salesman on the other end was Mike. Felt like I had known him forever from day one. Ended up buying an 08 Nightster and everyone at SD Harley was wonderful. A special thank you to Christine who helped me with boots, helmet etc. A BIG thank you to everyone involved in my purchase on Aug 12th, 2007. Here comes the best part. I decided I wanted a Heritage Softail, so I called my awesome salesman, Mike. He immediately told me no problem, we can do that for you. All the details were handled over the phone (I drive long haul) and I picked up my 08 Heritage Softail on Oct 3rd, 2007. Mike, I absolutely adore you, what an awesome salesman. Always there when I had a question or needed something. Dawn in finance, love ya!!!! Cassie and Vanessa, hugs to you and once again, Christine. San Diego Harley-Davidson, the absolute TOP DOG. Tamara"
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| By: Tamara El Cajon,CA |
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"After a Low Rider more than ten years ago and a string of Yamaha, Triumph and Kawasaki, I came back to HD. I researched and looked at all their bikes, talked at length over several visits with Mike, and finally bought a VROD. I couldn't be more pleased with the bike--it is everything I read about it--or with the advice and patience from Mike. The purchase experience was equally good and made the process of trader-in painless. Thanks to both Mikes. I'll keep coming back.
George "
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| By: George San Diego,CA |
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"I bought a 79 Sporty that's punched to 1200 in 2004 from my friend at work. Over the past 3 years I have been to your locations in Kearny and La Jolla. I have bought parts and accessories. I voted for New York Myke for mayor because I believe in his visions, patriotism and because he would have really helped San Diego. I have bought parts and accessories and have been treated like a family member from day one. It starts with a great smile and welcoming great from Katie. Next in the Clothing and Accessories Dept I have always had great experiences, special thanks to Cassie, Vanessa and Vicki who just the other day after I was unable to locate a particular older T-shirt found one and called me at home to inform me of this. Now that's phenomenal customer service. In Parts Al and George are incredible with their great attitudes and thorough knowledge of every aspect of riding. The BBQ's and events are awesome, everybody treats you like a king. Finally I just want to say Thank You for welcoming me to the San Diego Harley Davidson family. God Bless America and all at SDHD. Sincerely Yours, Tommy "
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| By: tommy san diego,CO |
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"This is to express my appreciation for the excellent treatment and customer service provided by your staff in the recent purchase of my 2008 Dyna Wide Glide. Having never owned a Harley previously, it took me a while to decide to make the purchase, and also in the selection of the model. Then, after having made a deposit on a bike (a 2008 Dyna Glide Custom), I changed my mind and opted for the Wide Glide.
During the process, I visited your Kearny Mesa store several times, and was helped by a couple of sales people. In particular, Ted Johnson. Also, of assistance was your assistant Sales Manager, Derik, whom, I think I talked to more than anyone. Please express my gratitude for their assistance and knowledge.
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| By: Dion San Diego,CA |
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"I just wanted to say Thank You !!!! We purchased a Fat Bob Saturday and picked the bike up (Today) Sunday morning. The overall experience at your dealership was above and beyond what my family and I ever would have expected--Top notch friendly courteous helpful and respectful are just a few words that come to mind. I just retired from the Navy after 22 years and the family and I love your commercials. Thank You!
Anyway my family and I thank you for the wonderful experience and look forward to more visits.
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| By: Mike Lakeside,CA |
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"A very simple and fast process buying a bike from you, will be buying another soon!!"
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| By: Gene Imperial Beach,CA |
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"I came in to San Diego Harley recently to purchase a new helmet. I was instantly greeted with a beautiful smile by Brittany. I was unsure of exactly what I wanted and Brittany helped through every step. She is an excellent asset to the store and should be rewarded accordingly. Thanks !!!"
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| By: Anonymous Imperial Beach,CA |
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"I just purchased bike # 11 from SD H-D, a 2008 Screaming Eagle Road King, and it is awesome, the best yet. The 110" engine, coupled with ABS brakes and the six speed are a great combination. Special thanks to Thor and Derek for making me feel so special. Oh yes, and also Andre who sold my 2004 SE E Glide after only two weeks on the floor at an acceptable price. Also special thanks to Jerahmee in Service, Al in Parts and Vanessa in Motorclothes as helpful and knowledgable professionals who always have time for me. Writing this helped me realize why I seem to spend so much time at SD H-D. Thor, you targeted just the perfect bike for me. Thanks! "
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| By: Gary San Diego,CA |
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"Over the Labor Day Weekend I finally decided to get my '07 Road King. I shopped online and by phone to make a long story short I decided that a new '08 was the way to go. Your dealership and Sweetwater were the only dealers to be open and San Diego Harley contacted me Immediately. After numerous calls with Ray, his professional nature and no pressure approach worked. I made my choice.
The point I want to make is I was greeted at the door by another employee who opened the door and greeted me like I was | | | | |
